FAQ

Yes. Add any 2 or more items to your cart — mix colours, or pair the Avalon Blanket with the Avalon Pillow — and an extra 15% is taken off automatically at checkout. No code is needed; you'll see the discount on the checkout page before you pay.

Yes. A valid discount code entered at checkout is applied first, then the Buy 2 discount is applied on top of that when your cart holds 2 or more items.

Email help@velouisse.com with your order number as soon as possible. If your order has not been processed yet, we can change the colour, update the address or cancel it. Once it has shipped we can no longer change it, but you're still covered by the 60-day money-back guarantee.

As soon as your order ships you'll receive an email with a tracking link. You can also enter your order number or tracking number on our Track Your Order page at any time.

First check your spam or promotions folder. If it isn't there, email help@velouisse.com with the name and email address used at checkout and we'll resend it.

Orders are processed within 1–3 working days (Monday to Friday, excluding holidays). Standard shipping then takes an estimated 4–6 working days, so most orders arrive within 5–9 working days of being placed. During peak seasons there may be slight delays.

We currently ship to the United States, the United Kingdom and Europe. If your country isn't offered at checkout, email us and we'll let you know if we can arrange it.

Yes — standard tracked shipping is free on every order. Any expedited options and their prices are shown at checkout before you pay.

Prices are shown in USD. For deliveries outside the United States, local import duties or taxes may apply depending on your country's rules; if they do, they are collected by the carrier on delivery. If you're unsure, email us before ordering and we'll help you check.

Usually not — tracking can pause for 2–4 days while a parcel moves between carriers or clears customs. If there has been no update for more than 5 working days, email us with your order number and we'll investigate with the carrier.

Please inspect your order on delivery and email help@velouisse.com right away with your order number and a photo of the issue. We'll resolve it quickly with a replacement or a full refund.

You have 60 days from the day your order is delivered to decide. If you're not happy for any reason, return the item for a full refund of the purchase price.

Items must be unused, in the same condition you received them, with tags and in the original packaging. Keep the packaging until you're sure you're keeping your Avalon.

• Email help@velouisse.com with your order number and the reason for the return.
• Once approved, we send you the return address (in the United States) and step-by-step instructions.
• Ship the item back with a tracked service. Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect.

Please don't send anything back before your return is approved — unannounced returns can't be accepted.

Once your return arrives and is inspected, approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show it on your statement. Full details are in our refund policy.

Yes. The quickest way is to return the item you have and place a new order for the colour you want as soon as your return is approved — that way the new one ships without waiting for the return to arrive.

The Avalon Blanket is woven from an 80% merino wool and 20% cashmere blend. Merino gives the blanket its warmth and breathability, cashmere adds the soft, lightweight hand-feel. The Avalon Pillow is made in the same jacquard weave and matching colours so the two can be paired.

Approximately 135 × 170 cm (53 × 67 in) — a throw size that covers one person on a sofa or lounge chair, or drapes over the end of a bed or the arm of a chair as an accent.

Wool regulates temperature, so the Avalon works in both. It's warm for chilly evenings, but because the blend is breathable it won't feel clammy the way synthetic fleece can. It's also lightweight enough to use in air-conditioned rooms or outdoors in summer.

Merino fibres are much finer than regular wool, and the cashmere makes the blend even softer, so it feels comfortable against the skin. If you have a wool sensitivity, you're covered by the 60-day guarantee — try it at home and return it if it isn't for you.

Both the Blanket and the Pillow come in Black, Beige, Grey, Blue, Orange and Brown, all with the signature "H" pattern. Colours are matched across the two products, so you can pair a blanket and pillow in the same shade or mix them.

Our photos are taken in natural light and are as accurate as possible, but screens display colours slightly differently. If the shade isn't what you expected, you can return it under the 60-day guarantee.

• Follow the care label first. As a general rule for a merino–cashmere blend: hand wash in cold water with a wool or cashmere detergent, or use your machine's wool/delicate cycle in cold water with a low spin.
• Don't wring or twist. Press the water out gently, then reshape and dry flat away from direct sunlight and heat.
• Never tumble dry — heat can shrink and felt wool. Dry cleaning is also fine.
• Spot-clean small marks with cold water and a little wool detergent instead of washing the whole blanket.
• Wash only when needed. Airing the blanket outside for a few hours refreshes it between washes.

A little pilling or shedding of loose fibres is normal for natural cashmere and merino, especially in the first weeks, and is not a defect. Gently remove pills with a cashmere comb or fabric shaver; it becomes less frequent with time.

Store clean and completely dry, folded in a breathable cotton bag or a lidded box, out of direct sunlight. Cedar blocks or lavender sachets help keep moths away. Avoid hanging the blanket for long periods, as the weight can stretch the weave.

The Avalon arrives folded in protective packaging that looks good as a gift. If you're sending it directly to someone else, enter their address at checkout. For a gift note, email us your order number and message right after ordering and we'll do our best to include it.

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed by Shopify's secure, encrypted checkout — we never see or store your full card details.

Yes. Our site uses SSL encryption, payments are handled by PCI-compliant processors, and we only use your details to fulfil your order and support you. See our privacy policy for the full details.

All prices are set in US dollars. If your card is in another currency, your bank converts the amount at its own exchange rate, which may differ slightly from the rate you see online.